Use the work queue to view the current items that have not been viewed, that need attention or that have been grabbed by you. You could grab a ticket, inform the team of an urgent item or write a note for later. The work queue reflects the current state of your support inbox, and much else besides.
Emails arrive in both your regular email client and the InboxHarmony inbox.
Help your team mates by setting due dates, urgencies, time estimates and adding notes that can help them reply to an email.
Reply through InboxHarmony or your preferred email client.
Any team member can grab an email to work on it. Avoid confusion about who is answering an email.
Support tickets are made immediately available for attention and management. See actions performed by other team members as and when they occur. You will find that visits to your usual email application are unnecessary as your email inbox is displayed up to date.
No complex configuration steps. No local installation. Simply enter your support email imap account details, add supporters and the service is ready to use.
Easily organize and access information about people and organizations that are important to your business. Search for existing users, add or invite new users easily to your records.
View and create communications as part of a continuing conversation. instantly add your own messages and task lists to an ongoing conversation. Other supporters will be able to work on these, add notes or their own tasks. Support tickets, messages, task lists and their attributes are displayed within the context of their conversation.
InboxHarmony is a RimuHosting Ltd business. RimuHosting services include:
InboxHarmony software © RedRata Ltd 2012. Supportimation™, InboxHarmony™ and the InboxHarmony logo are RedRata™ trademarks.
InboxHarmony
